DISTINGUISHING FEATURES OF THE CLASS: This is an administrative position in which incumbents coordinate, plan and supervise the day-to-day activity and have the responsibility for the performance of a unit of the agency involved in the delivery of case management and a financial service program(s) such as temporary assistance and food stamps or medical assistance. Incumbents exercise considerable independence of action and judgment in discharging responsibilities of the unit. Accountability for unit performance is deemed essential. Significant contact with other agency professional and managerial personnel will occur as part of the process of coordinating, monitoring and evaluating unit activities. Supervision is exercised over a number of social service personnel. Work is performed under the general supervision of a higher-level employee with substantial leeway in the performance of supervisory responsibilities and judgment. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only):
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of applicable federal, state and local laws, rules, regulations and procedures as they relate to the area of assignment; good knowledge of the philosophy and operations of social service agencies; good knowledge of modern principles of supervision and management; ability to plan, direct and evaluate the work of assigned personnel; ability to instruct assigned personnel in various aspects of agency policy and procedures, job functions and improving job performance; ability to lead and motivate assigned personnel; ability to manage or resolve interpersonal problems which may exist among staff; ability to communicate effectively both orally and in writing; ability to identify critical program problems and to formulate and implement appropriate changes into ongoing operations with minimum disruption; ability to interpret numerical and narrative information; initiative; integrity; sound professional judgment; leadership; resourcefulness.
MINIMUM QUALIFICATIONS: Either
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
SPECIAL REQUIREMENT: Access to transportation may be required to complete possible field work assignments in a timely and efficient manner.
11/00; 7/02; 1/09