DISTINGUISHING FEATURES OF THE CLASS: Work involves full participation in the performance of emergency services dispatching duties, as well as responsibility for overseeing the activities of emergency services dispatching staff. Duties include dispatching of emergency services, as well as providing leadership and supervision to dispatchers during the assigned shift, and related clerical functions. Work is performed under the general supervision of a Deputy Commissioner of Emergency Services or other high level emergency services administrator, and direct supervision of the Dispatch Center Supervisor. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of the operation of computer, radio and telephone equipment and emergency services terminology; thorough knowledge of the geography of the County; thorough knowledge of the various emergency services mutual aid plans in force in Putnam County; ability to control telephone communications with distraught, confused callers through calm, carefully directed interrogation to obtain all pertinent information regarding the request for service; ability to transmit messages orally with good diction and a clear speaking voice; ability to quickly and accurately enter orally transmitted data utilizing a computer keyboard; ability to use good judgment, tact and courtesy in talking with the public and in responding to requests for fire, rescue, emergency medical, law enforcement or disaster preparedness services; ability to follow oral and written instructions which pertain to job assignment and methods of performance; ability to use various office and clerical equipment; ability to perform routine clerical tasks such as making written entries on simple records such as logs or lists, filing written records; ability to write legibly, prepare reports and maintain records.
SPECIAL REQUIREMENT: Completion of a 40-hour dispatcher training program is required prior to appointment. In addition, incumbents in this position are required to complete an Emergency Services Dispatch Training Evaluation Program (ESDTEP) as outlined by the New York State 911 Board, including emergency medical dispatcher training, within the first 12 months of employment.
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
01/04; 10/05; 5/06; 1/17