All passengers in wheelchairs that are transported on a Paratransit vehicle must have the wheelchair secured in the provided securement devices in the designated locations on the vehicle. In no case will a wheelchair passenger be allowed to ride in the aisle.
The operator reserves the right to negotiate trip scheduling within one hour of the requested time. Paratransit is not a taxi or limousine service, your trip may be combined with one or more other trip requests.
A maximum of 50% of the system capacity can be dedicated any time of the day to subscription service. Paratransit may be used as a feeder bus to the regular fixed-route bus.
If a rider has three or more missed trips (no-shows and/or late cancellations) within a 30-day period, this will enact a review of their trips to determine the existence of a pattern or practice of missed trips. The rider’s frequency of use and proportion of trips missed will be analyzed in this review. If it is determined that the rider has established a pattern or practice of missed trips, the rider will be in violation of the County’s No Show/Late Cancellation Policy and will be sent a letter indicating the dates of the violations
A person, whose behavior threatens or has threatened the safety of Paratransit personnel or other passengers, may be denied service or have service suspended.