DISTINGUISHING FEATURES OF THE CLASS: This is technical work which involves computer and networking systems. Responsibilities include technical support and assistance in the installation and maintenance of Local Area Network (LAN) components, end-user support services, and basic network administration activities including diagnosis and resolution of end-user network problems, as well as routine backup. Additional duties include assisting in the installation, modification and maintenance of a variety of computer hardware, software and peripheral components. Work also involves some training of end users, and may involve technical support and training relative to computer lab. Additionally, an incumbent may be assigned to assist with other information technologies, such as closed-circuit television or other audio-visual systems. Supervision of others is not a responsibility of this position. Work is performed under direct supervision with limited leeway allowed for the exercise of independent judgment in carrying out details of the work. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the principles, practices, and procedures involved with local area networks (LANs); good knowledge of the various applications and other software required to maintain LAN operating systems; good knowledge of DOS and computer operating systems; good knowledge of LAN systems configuration; basic knowledge of wiring for the purposes of connecting personal computers to the network; good technical aptitude and ability stay current with changes in technology; ability to use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; ability to communicate effectively both orally and in writing; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships; initiative; tact; sound judgment.
MINIMUM QUALIFICATIONS: Either
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
SUBSTITUTION NOTE: Current/active certification as a Certified Network Engineer, i.e., CNE from Novell, or a Microsoft Certified Engineer (MCE) from Microsoft, may be substituted for six (6) months of the required experience.
SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check.
7/05; 1/09; 12/09