DISTINGUISHING FEATURES OF THE CLASS: Work involves providing direct care and assistance of various types to senior citizens, in support of Office for Senior Resources (OSR) transportation programs and related activities. Duties include facilitation and support duties for transportation programs, communicating with and assisting senior citizens in need of transportation services. Collects completed driver logs, client surveys and other documentation, to give to appropriate OSR staff. Assists with communication leading to scheduling of routine maintenance of County-owned vehicles. Acts as liaison between OSR and County Highway Department relative to care and maintenance of OSR Transportation vehicles. Work is performed under direct supervision of higher level OSR staff. Supervision is not a responsibility. Performs related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative only)

• Accepts reservation requests from seniors for transportation to medical appointments and/or other acceptable destinations, within acceptable timeframes;
• Canvasses list of approved volunteer drivers to find available driver, and confirms trip with requesting senior and driver;
• Reminds drivers to maintain logs of all trips;
• Verifies drivers’ trip logs and volunteer hours;
• Collects evidence-based satisfaction surveys about OSR transportation programs from seniors;
• Works directly with senior citizens or their delegates to help identify and meet needs;
• Explains, informs, and distributes material relative to transportation services and benefits available in the community;
• Assists senior citizens in understanding various programs and benefits;
• Monitors routine maintenance schedule to ensure timely maintenance of County-owned vehicles;
• Monitors vehicle conditions to ensure timely vehicle fueling, cleaning, snow and ice removal, etc.;
• Acts as liaison between OSR and County Highway Department garage;
• Reports mileage, fuel consumption, and related usages to appropriate OSR staff;
• May drive a passenger vehicle to provide transportation for senior citizens, as needed;
• Performs a variety of related activities as required.

Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of geographic area served by the Office for Senior Resources; good knowledge of driving safety practices and traffic laws, and regulations; good knowledge of the characteristics, needs and interests of senior citizens; working knowledge of community resources and county programs for senior citizens; ability to operate a passenger vehicle under difficult driving and road conditions; ability to understand and carry out oral and written directions; ability to communicate with senior citizens who may have physical or language difficulties; ability to relate to and motivate senior citizens; empathy in handling sensitive human problems; mental alertness; dependability; tact and courtesy.

MINIMUM QUALIFICATIONS:           

Graduation from high school or possession of a comparable diploma.

SPECIAL REQUIREMENT: Possession and maintenance of a current appropriate valid Motor Vehicle Operator’s license issued by the New York State Department of Motor Vehicles*.

*Non-CDL: Drivers who operate cars, small trucks, or vans not used to transport people (by law, any vehicle weighing less than 26,000 pounds with a seating capacity of less than fifteen (15) passengers in addition to the driver does not require a CDL).

10/18

Non-Competitive Class