DISTINGUISHING FEATURES OF THE CLASS: This is a highly responsible technical position accountable for overall administration, maintenance and operations of a wide variety New York State computer systems (including equipment as well as proprietary applications) for the County Department of Social Services. Responsibilities include LAN/WAN administration, security, access control, database management, troubleshooting, user assistance, and hardware and software maintenance. Work is performed under general supervision of the Coordinator of IT & Staff Development or other high-level administrator, requiring the exercise of independent judgment in carrying out details of the work. Supervision may be exercised over Data Entry Operators or other technical personnel. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
- LAN/WAN administrator for New York State applications and databases used by the Putnam County Department of Social Services, including but not limited to, Human Services Enterprise Network (HSEN), NYeNET/LDAP, New York State Health Provider Network, New York State Dept of Labor and Dept of Health systems, New York State Welfare Management System (WMS), Transaction Terminal Security System (TTSS), Child Support Management System (CSMS), Office for Children & Family Services (OCFS) databases, Welfare Reporting and Tracking System (WRTS), Benefits Issuance Control System, IEDR, SQL Server, Connections, A$$ETS, ASAP, WTW CMS, Attachmate, Centraport and successor applications;
- Coordinates all calls to the NYS Customer Care Help Desk;
- Authorizes security functions for access to mainframe applications;
- Performs account maintenance, creating new accounts, deleting accounts, and updating the user directory;
- Works in conjunction with the County IT Department;
- Maintains and installs software, updates, and equipment, including network cable;
- Repairs, maintains, and transports hardware including but not limited to computers, printers and copiers, scanners, etc.;
- Troubleshoots computer hardware, software, and user problems;
- Troubleshoots and resolves department and employee issues with proprietary State computer applications;
- Prepares a variety of daily/monthly system-generated reports as required;
- Performs data entry as required;
- Attends State IT meetings and provided trainings;
- Responsible for security integrity of WMS and related systems;
- Assists Coordinator of IT & Staff Development in analyzing the needs of the department;
- Assists with annual departmental budget preparations;
- Responsible for the purchasing of equipment, peripherals and consumables such as computers, tablets, printers, webcams, toner, print cartridges, surge protectors, network cables, etc.;
- Keeps inventory of new and decommissioned department hardware, and records primary users;
- May make recommendations regarding technical staffing needs, including reviewing and interviewing applicants;
- May be required to train individuals in specific areas of responsibility;
- Performs a variety of related activities as required and as systems change.
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of the principles and practices of LAN and WAN administration and computer networking; thorough knowledge of the principles and practices of computer systems (hardware/software) troubleshooting; good technical skills to repair and maintain computer network systems; ability to analyze and solve problems; ability to plan and supervise the work of others; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with others; ability to carry out complex oral and written instructions; initiative; resourcefulness; tact and courtesy.
MINIMUM QUALIFICATIONS: Either
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology or closely related field and two (2) years of experience working with computer systems;; or
- Bachelor’s Degree including or supplemented by thirty (30) credit hours in Management Information Systems, Computer Science, Information Technology or a closely related field and four (4) years of experience working with computer systems; or
- Associate’s Degree in Computer Science or similar field and five (5) years of experience working with computer systems; or
- An equivalent combination of training and experience as defined by the limits of a), b) and c).
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
SUBSTITUTION NOTE: With a bachelor’s degree, successful completion of an additional three (3) credit hour course beyond the thirty (30) credit hour requirement in management information systems, computer science, information technology or a closely related field may be substituted for three (3) months of experience.