DISTINGUISHING FEATURES OF THE CLASS: This is routine clerical work involving responsibility for prompt, accurate and courteous operation of a telephone switchboard or other telephone system, as well as receiving, greeting and directing visitors. Additional responsibilities may include monitoring security devices, assisting with office machine upkeep, and general clerical duties. This position differs from Receptionist in that incumbents must speak, write and understand both Spanish and English. Work is performed under general supervision. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the operation of a telephone switchboard; working knowledge of office terminology; procedures and equipment; ability to respond appropriately and courteously to public inquiries and complaints in person and on telephone; ability to deal effectively with the public; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships; ability to communicate effectively, both orally and in writing; neat appearance; tact, courtesy; good judgment.
MINIMUM QUALIFICATIONS: Either
SPECIAL REQUIREMENT: Fluency in understanding, speaking, reading, writing and translating Spanish and English.
Donald B. Smith
County Government Campus
110 Old Route 6, Building 3
Carmel, NY 10512