DISTINGUISHING FEATURES OF THE CLASS: The incumbent of this position is responsible for ensuring effective communications between the County Executive’s Office and the public relative to constituent concerns. The Director of Constituent Services works to make local government more responsive and accessible to the people served, ensuring that constituents’ concerns are addressed in a timely, efficient and appropriate fashion. The incumbent provides comprehensive support to the County Executive regarding day-to-day interactions with constituents, community relationships, and explaining initiatives and priorities to the public. Duties also include responding to constituent communications, researching complaints/concerns, including investigation and resolution of constituent/client complaints and disputes regarding County departments and services, monitoring emerging issues and identifying appropriate responses or solutions and conducting outreach to constituents. The Director of Constituent Services serves as a direct contact with the public, the media, community organizations and similar entities seeking access to the County Executive. The incumbent of this position may also provide personal security for the County Executive. Work is performed under direction of the County Executive. Supervision of other employees is not a function of this position. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
Qualifications are determined by the County Executive.