DISTINGUISHING FEATURES OF THE CLASS: This is an administrative position responsible for coordinating, planning, supervising and managing the various programs and activities of the Temporary Assistance Unit. Duties are similar to those of Social Services Supervisor, but are broader in scale and involve a higher level of independent activity. Work is performed under general supervision of the Director of Eligibility, with substantial independent judgment required in the performance of duties and responsibilities. Supervision is exercised over a number of social services personnel. Performs related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
- Coordinates, plans, supervises and manages the activities of the Temporary Assistance Unit;
- Reviews Administrative Directives (ADMs); Local Commissioner Memorandums (LCMs); informational Letters (INFs); General Information Systems (GIS); Automated Eligibility Logic (ABEL) bulletins from the state and insures that changes are implemented on a timely basis;
- Maintains thorough knowledge of rules, regulations and policies governing all benefit programs;
- Keeps abreast of changing laws, regulations and policies in order to assure the correct provision of services;
- Teaches and develops staff, measures staff performance and makes required performance evaluations;
- Supervises and motivates staff to comply with policies and procedures related to financial eligibility programs;
- Delegates special projects and follow-up responsibilities to subordinate staff;
- Conducts unit meetings and reviews new policies with staff on a regular basis, implements corrective action procedures when necessary;
- Prepares statistical reports, completes surveys and analyze data;
- Provides or arranges for client education and outreach;
- Maintains current knowledge of all System updates including the Welfare Management System (WMS), Client Notices System (CNS) and the Electronic Benefit Transfer (EBT);
- Reviews correspondence and complaints and assures proper handling;
- Authorizes special payments for housing, security, Temporary Assistance services in the Director’s absence;
- Monitors compliance with Fair Hearing directives and decisions;
- Consults with the Director of Eligibility in the formulation of agency procedures to ensure maximum reimbursement to the County;
- Conducts interviews with potential employees and makes recommendations for hiring;
- Mediates conflicts within the unit, including staff disagreements and time constraints;
- Maintains contacts with all departmental units, other agencies and community groups in areas of professional responsibility;
- Attends NYS Department of Health, Office of Temporary Disability Assistance meetings, training sessions and regional meetings;
- Performs a variety of related activities as required.
Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of applicable federal, State and local laws, rules, regulations and procedures as they relate to temporary assistance programs; thorough knowledge of the philosophy and operations of social service agencies; thorough knowledge of modern principles of supervision and management; ability to communicate well and deal effectively with others; ability to plan direct and evaluate the work of others; ability to instruct others regarding various aspects of agency policy and procedures, job functions and improving job performance; ability to lead and motivate assigned personnel; ability to manage or resolve interpersonal problems which may exist among staff; ability to communicate effectively both orally and in writing; ability to identify critical program problems and to formulate and implement appropriate changes into ongoing operations with minimum disruption; ability to interpret numerical and narrative information; initiative; integrity; sound professional judgment; leadership; resourcefulness.
MINIMUM QUALIFICATIONS: Either
- Bachelor's degree in psychology, sociology, business administration, nursing, or a related field, and two (2) years of experience in the provision of financial social service programs or substantially similar work; or
- Bachelor's degree and four (4) years of experience in the provision of financial social service programs or substantially similar work; or
- Associate's degree and six (6) years of experience in the provision of financial social service programs or substantially similar work; or
- An equivalent combination of education and training as described in a) and b) above.
PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.